Why are there overlapping images in the app?

This is a resolution-related issue, usually occurring when changing phones.

To fix the problem, you need to:

– uninstall the app (to ensure no data is left in it)

– reinstall the app

– enter your login details

– press authenticate and, VERY IMPORTANT:

-> ensure you have a good internet connection.

-> do not switch to another app until the main scheduling screen opens.

-> do not let the screen turn off; if you see it starting to dim, tap it once.

-> if you are using an Android phone and it prompts you to stop the app or wait, choose to wait.